User-based Innovation in Services

Download or read book User-based Innovation in Services written by Jon Sundbo and published by Edward Elgar Pub. This book was released on 2011 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation.