The Telephone Interviewer's Handbook

Download or read book The Telephone Interviewer's Handbook written by Patricia A. Gwartney and published by John Wiley & Sons. This book was released on 2007-04-20 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment." —David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln