The Ecomomics of Trust: Liberating Profits and Restoring Corporate Vitality

Download or read book The Ecomomics of Trust: Liberating Profits and Restoring Corporate Vitality written by John O. Whitney and published by McGraw Hill Professional. This book was released on 1994 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: A groundbreaking assessment of the core problem of American business today: focus on administrative overhead has caused companies to take their eyes off the customer and has sapped their employees' creative energy. Whitney tells how to identify immediate solutions to this enduring problem and establish an environment of trust. For managers ready to stop battling their companies and start winning over customers, The Trust Factor supplies a landmark blueprint for corporate teamwork, mobilization, and renewal.