Faculty Perspectives on Customer Service as Provided to the Student-customers of Christian Higher Education

Download or read book Faculty Perspectives on Customer Service as Provided to the Student-customers of Christian Higher Education written by Nancy J. Brainard and published by . This book was released on 2002 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The purpose of this study is to discover what faculty members of Christian institutions of higher education consider to be excellent customer service to students ... Twenty-one faculty members of four institutions of higher education belonging to the Council for Christian Colleges and Universities (CCCU) are interviewed ... From the data gathered, a model of excellent customer service emerges. Three major components [of this model] ... are faculty members (a) making themselves accessible to students, (b) interacting with students through various formal and informal roles, and (c) cultivating relationships with students"--Abstract.