Exceeding Customer Expectations

Exceeding Customer Expectations
Author :
Publisher : Broadway Business
Total Pages : 233
Release :
ISBN-10 : 9780385518321
ISBN-13 : 0385518323
Rating : 4/5 (21 Downloads)

Book Synopsis Exceeding Customer Expectations by : Kirk Kazanjian

Download or read book Exceeding Customer Expectations written by Kirk Kazanjian and published by Broadway Business. This book was released on 2007-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.


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