This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational compa

Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and c

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational compa

About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader