Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the t
The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underp
This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that ta