The Online Community Blueprint: A 9-Step Guide to Planning an Online Community for Your Customers, Members, or Partners

Download or read book The Online Community Blueprint: A 9-Step Guide to Planning an Online Community for Your Customers, Members, or Partners written by Katie Bapple and published by Lulu.com. This book was released on 2015-05-15 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Online Community Blueprint is a practical guide to the plans and processes to put in place before launching a private and branded online community for your company.Branded online communities, where customers, members, or partners come together to share ideas, get support, and collaborate, are increasingly at the center of customer engagement operations. Both businesses and nonprofit membership organizations, like associations and user groups, are leveraging their communities to drive revenue, create more innovative products, and nurture their advocates.However, like any business initiative, online community strategies contain risk. What if nobody visits or contributes to your online community? What if your customers say something negative? What if your CEO asks how the user community fits into your bottom line?This book provides a foundation to address those questions before they become an issue for your organization. With advice ranging from getting buy-in from your executives to creating a content calendar, you'll get a proven framework for planning and launching a successful private online community.