Provides a broad range of research and commentary on issues in the management of modern hotel departments for students. Covers changes in the industry reflectin

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneu

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns.

This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel indust