This book has been written to provide both students and industrial man agers with a comprehensive description of the tools and techniques of Quality Management

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they com

This book covers the foundations of modern methods of quality control and improvement that are used in the manufacturing and service industries. Quality is key

The role of quality assurance is to ensure that once a specification has been agreed, every product and every production run meets that standard. The Fundamenta

A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamen