Successful Customer Relationship Marketing

Successful Customer Relationship Marketing
Author :
Publisher : Kogan Page Publishers
Total Pages : 554
Release :
ISBN-10 : 0749435798
ISBN-13 : 9780749435790
Rating : 4/5 (98 Downloads)

Book Synopsis Successful Customer Relationship Marketing by : Bryan Foss

Download or read book Successful Customer Relationship Marketing written by Bryan Foss and published by Kogan Page Publishers. This book was released on 2001 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook on customer relationship marketing. Successful Customer Relationship Marketing explores what companies all over the world are doing and shows what tools and techniques are actually bringing results. It is divided into four parts: Customer Knowledge; Strategy and Technology; Implementation; and Sector Studies.


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Preface Corporations that achieve high customer retention and high customer profitability aim for: The right product (or service), to the right customer, at the