In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are,

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturi

In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to impr

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a R