"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, he
Data is the foundation of the digital economy. Industry 4.0 and digital services are producing so far unknown quantities of data and make new business models po
This book constitutes the refereed proceedings of the 16th International Conference on Software Process Improvement and Capability Determination, SPICE 2016, he
Many can now conclude that utilizing educational technologies can be considered the primary tools to inspire students to learn. Combining these technologies wit