In recent years, many companies have realised customer experience (CX) is the new marketing battle ground. Substantial investments have been made to map custome

The Lean CX Score is a brand new repeatable framework to help you create disruptive products and services.

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer dev

Five Minute Lean reveals a fast, easy and new way to improve your job and your business. Based on the proven "Lean" methodology but encompassing many new indust

Delta CX is a refreshing model bringing CX and UX together in task and in name with the key goal of improving the products, services, and experiences (PSE) that