Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in

As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneou