Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to p

Designing the Customer-Centric Organization offers today???s business leaders a comprehensive customer-centric organizational model that clearly shows how to pu

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d