Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence d

Following in the footsteps of its bestselling predecessor, Kevin J. Duggan, an executive mentor and recognized authority on Lean and Operational Excellence, dra

Combining a statistical physics approach and rigorous econometric analysis, this new framework looks at growth and decline in business firms.

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow bef

Emphasising that firms face uncertainties and unknowns, this book argues that the core of strategic thinking and processes rests on the organization and its lea