"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business
Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-sel
Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. R
This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including list
Annotation. This practical, real-world book presents the skills essential for success in customer service. It brings together a wealth of the best information f