Customer Acceptance of Water Main Structural Reliability

Download or read book Customer Acceptance of Water Main Structural Reliability written by Nimmi Damodaran and published by American Water Works Association. This book was released on 2005 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers' perceptions and expectations, costs of infrastructure strategies, how to incorporate external costs, and a plan to communicate with customers.