When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective confi

Can you answer questions like: Does this change impact software? In which two Service Management processes would you be most likely to use a risk analysis and m

is it pure reports that need the existing system to cis? When doing a DR drill, have you found the run book to be out of sync with the current configuration? Ho

Are all the anomalies reported during testing adequately resolved (or the appropriate waivers/deviations were obtained and known defects with workarounds are do

Do you think Configuration Management System accomplishes the goals you expect it to accomplish? What situation(s) led to this Configuration Management System S