The old cliché states that not every manager is a leader, but the more important part of that sentiment is that to be a good manager, one has to be a good lead

The secrets to successful "Total Quality Management" are revealed in this practical manager's guide to working in the quality environment. National ad/promo.

Whenever I step into an aeroplane I cannot avoid considering the risks associated with flying. Thoughts of mechanical failure, pilot error and ter rorist action

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora

This textbook by Uzelac explains the concepts that support a Total Quality Team Environment. The book demonstrates the leadership skills, team behaviors and act