By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet librar

Provides vision for strong school library programs, including identification of the skills and knowledge essential for students to be information literate. Incl

Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, ina

Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform yo

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassi