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By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of
Total Quality Management In The Public Sector
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Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing ex
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Total Quality Management (Tqm)
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This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While loc
Improving Quality and Performance in Your Non-profit Organization
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Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for a