In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implic

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and

Six Disciplines Corporation is dedicated to helping small businesses achieve and sustain success. Six Disciplines for Excellence provides six fundamental busine

Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow

What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-p