Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is bu

This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations. Are you baffled by how

Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure sh

If you are baffled by why your company makes the same errors, would like to focus your employees' limited time on more valuable work, struggle to resolve an iss

America is in trouble, there is no doubt about it. Here is perhaps the best proof: We are now experiencing the first generation in our history in which children