The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications

Research consistently shows that teacher effectiveness is about engagement, interaction, questioning, positive atmosphere, high expectations and suitable challe

How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing an

tips tools and techniques to help recognise common mistakes and become a purposeful listner