The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

This CIGRE green book begins by addressing the specification and provision of communication services in the context of operational applications for electrical p

This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of know