The End of Assembly Line Management We’re in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people�

Offers a resource for business executives seeking to capture maximum value from information technology by drawing on a wide range of company and industry exampl

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The custome

User experience (UX) design has traditionally been a deliverables-based practice, with wireframes, site maps, flow diagrams, and mockups. But in today’s web-d

Winner of the 2011 Booker Prize and #1 international bestseller, The Sense of an Ending is a masterpiece. The story of a man coming to terms with the mutable pa