The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence o

How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face increasingly complex social

Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors prese

Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking me

Public services touch the majority of people in advanced and developing economies on a daily basis: children require schooling, the elderly need personal care a