In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concep

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Ma

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they com

Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementatio