'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top qu

Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case

Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of

A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in p

Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with im