Originally published in 2003. This book examines the growth of news provision on the internet and its implications for news presentation, journalism practice, n
A compact guide to knowledge management, this book makes the subject accessible without oversimplifying it. Organizational issues like strategy and culture are
For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication conta
Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic referenc