Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an a

This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. A

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impa

Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.