As companies continue their efforts to improve work performance, they must ensure that their ongoing Lean activities include a healthy appreciation for, and rec

Organizations are under pressure to build and sustain competitive advantage with and through people. For that reason, managers continue to demand results from w

Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve

Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve

This book is a simulation of a live course on human performance improvement/human error prevention (HPI/HEP) created by the preeminent authority on HPI/HEP. It