The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consult

The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.

Another knockout in the grand tradition of "Knock Your Socks Off Service"!

Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r

What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with the