This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integ

'This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the inte

An excellent supplement to any ITIL 4 Create, Deliver and Support training course ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Ma

Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers,

Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This book helps you understand