Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i

An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

In Introduction to Reference and Information Services in Today's School Library, one of America's premier school library educators covers the A-Z of both refere