New times demand new kinds of leaders. In a technological workplace which may be more virtual than physical, where bytes of information and cyberspace need to b

This illuminating study critiques the concept of leadership as understood in the last 75 years and looks to the twenty-first century for a reconstructed underst

Women as Global Leaders is the second volume in the new Women and Leadership: Research, Theory, and Practice book series published for the International Leaders

This new edition of a business textbook bestseller has been completely updated to reflect the numerous global changes that have occurred since 1999: globalizati

Chapter 5: Customers, Products, Services . . . . . . . . . . . . . 129 Close Customer Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .