The fully revised edition of this 'classic' helps teachers give their learners the tools they need to express themselves through a range of stimulating drama co

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This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "pub

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu