Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider
The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations
The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized servic
Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary under
Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adaption to digital busines