The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
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Every retailer knows that the key to their success is excellent customer service, but given the transient nature of sales staff this is sometimes hard to achiev