This book provides valuable insight into emerging trends in healthcare delivery; patient, family and caregiver engagement and the intersection of the two. It is

Imagine: You are a hospital Chief Executive Officer, Chief Financial Officer, medical or nursing director, patient safety specialist, quality improvement profes

For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve qual

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Winner of a 2014 Shingo Research and Professional Publication Award! Reaching America’s true potential to deliver and receive exceptional health care will req