Dear Reader, Welcome to fictional Smalltown, Ohio--where every resident knows how to write clear, concise, attention-grabbing letters. With more samples than an

We live in a world of instant and constant communication, yet business still demands that we choose our words carefully and express ourselves clearly. Whether y

This book contains all the information about letter writing starting from informal letters to formal letters, from applications to job application letters and f

Giving difficult news clearly and sensitively is no easy task. However, there are ways to say the right thing at the right time. 500 Letters for Difficult Situa

A revised, updated edition with more than three hundred sample letters, memos, and e-mails, and new tips on how to use and adapt them. The era of long, leisurel